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Notice of Data Security Incident


We understand that this incident may have posed an inconvenience to you. We sincerely apologize and regret that this situation has occurred. Shura, Inc. is committed to providing quality care, including protecting your personal information, and we want to assure you that we have policies and procedures to protect your privacy.


What happened

Shura concluded its investigation of an intrusion into its IT network on or about May 2, 2023, and determined that the incident resulted in unauthorized access to IT systems. Shura immediately began working with third-party specialists to understand the nature and scope of the activity. In addition, Shura promptly launched an investigation and notified law enforcement.


What information was involved

The investigation determined that Shura was the victim of a sophisticated cybersecurity attack and unauthorized parties gained access to Shura’s IT network. This incident potentially involved sensitive personal information such as your name, address, phone number, Social Security number, and driver’s license number.


What is Shura doing

Shura immediately worked with cybersecurity specialists to secure their environment and implement additional security measures designed to prevent the recurrence of a similar incident. Shura will continue to take steps to further enhance the security of their systems.


What you can do

Those who may have been affected will receive a notification from Experian. In addition, affected individuals can obtain information from the sources listed below about steps they can take to avoid identity theft. Shura encourages affected individuals to remain vigilant by reviewing their account statements and credit reports. Please see the additional contact information below for agencies that can help individuals protect their information.


For more information

Shura sincerely apologizes for this incident and regrets any inconvenience it may cause affected individuals.  Please be assured that we have taken every step necessary to address the incident. Should you have questions or concerns regarding this matter, please call 888-397-0043, available Monday through Friday 8 am – 10 pm CST, and Saturday and Sunday 10 am – 7 pm CST (excluding major U.S. holidays). Please be prepared to provide engagement number B097411.


Contact Information:
Shura, Inc. C/O Experian
116 Slade Ave
Suite 100
Pikesville, MD 21208
Telephone: 888-397-0043 engagement number B097410


Other Contacts and Reporting Agencies

Credit Reporting Agencies:

Equifax: 888-766-0008 or

Experian:  888-397-3742 or

TransUnion: 800-680-7289 or


Additional Agencies:

Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580
Telephone: 202-326-2222


Maryland Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202
Telephone: 410-528-8662